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Collins Booksellers Pty Ltd Privacy Statement
Collins Booksellers is a retailer, which trades utilising the web through its website and in stores around Australia. Information about us can be obtained by clicking the ‘About Collins Bookstores’ information tag on our homepage or by contacting our Privacy Officer on 03 9949 1200 or by facsimile on 03 9918 0319 or by e-mail to privacy.officer@collinsbooks.com.au. Collins Booksellers acknowledges and is committed to protecting your privacy. We will collect, use and disclose and hold personal information in accordance with the Privacy Act 1998 ("the Act").
We will let you know:
When we collect information about you; and
What Information we collect and hold about you and why we collect such information; and
How that information is used by us and the organisations, or types of organisations that the information would usually be disclosed to; and
If the law requires the collection of such information; and
The consequences, if any, of you not disclosing such information; and
That you can access such information and how you can access such information; and
How you can correct such information if it is not correct.
Collection of personal information
Your name, phone numbers, mailing address and email address are personal information and Collins Booksellers will be collecting this information for processing and managing any order made by you on our website. Such information is marked with an asterix. Failure to complete this fully will mean that you will not be able to purchase goods using this site.
Collins Booksellers does not collect personal information unless it is necessary for us to carry out our functions and activities as a retailer. We only collect such information by lawful and fair means and in an unobtrusive way. You may provide us with personal information about yourself or others each time you contact us by phone, fax, letter or email. We need to use this information to provide you with our services and/or products.
We also automatically receive and record information on our server logs from your browser including your IP address and the page you requested. This is done as a fraud prevention measure and to enable us to statistically evaluate our website usage. Consistent with broad-based Internet procedures, we also use standardised Cookies to store shopping cart information.
The personal information collected will be retained Collins Booksellers for a period of up to two years at which time, unless it is still current by way of recent or outstanding orders or you have consented to its use for promotional purposes, we will destroy or depersonalise the information.
Should you not wish to provide the requested personal information, you may purchase products from Collins Booksellers without disclosing your identity at any Collins Booksellers stores by paying in cash in full at the time of purchase.
Disclosure of personal information and marketing
We will use and disclose your personal information for the primary purposes of our business as a retailer or a purpose related to our primary purpose such as marketing, where you consent to such disclosure or such disclosure is required by the Act. We will disclose your personal to our fulfillment service/website host in order to process your order, to our accountant or as required or authorised by law. In addition we use such information to market to you products and services offered by Collins Booksellers unless you have indicated that you do not wish to obtain such marketing offers or material. Such a request can be made to the Privacy Officer. We will in such circumstances only use the personal information provided for the sole purpose of providing the service you have requested.
Collins Booksellers may utilise the services of contractors from time to time for the purposes of marketing and undertaking services as promoted by Collins Booksellers. Your personal information will be provided to these businesses for the purposes of ensuring that our services are marketed to you or to enable a service to be provided to you.
Please note that (a) other than for the purposes stated herein, we will not provide your personal information to any other party without your approval, and (b) where your personal information is disclosed to third parties for purposes stated herein, such third parties will be only be able to utilise the information for the sole purpose of enabling the third party to process your order, to ensure the accuracy and validity of Collins Booksellers records as well as the proper accounting of the same, or to assist Collins Booksellers in promoting products to you where you have so consented.
Security and access of personal information
The personal information you have provided to us will be kept confidential and secure and will not be accessible for unauthorised use, amendment or disclosure. Only Collins Booksellers’ staff and our fulfillment service/website host, all of whom have been trained on our Privacy Policy will have access to such information. You are able to access the personal information we hold about you at any time by contacting our Privacy Officer by phone on 03 9206 0100, fax on 03 9650 3049 or e-mail to privacy.officer@collinsbooks.com.au.
All Personal information provided through the shopping cart is transmitted via a 128 bit encrypted secure socket layer.
To help us keep your information secure we require you to create a username and password that you can use to access your account information. Please do not share your username and password with anyone else and make sure it is not easily guessed.
Anonymity
Once you register with us and sign in to our services, you cease to be anonymous. We require your details to process your purchase, verify your identity and deliver the product. If you wish to purchase from us anonymously, you may do so at any of our stores in Australia. Our store details can be found at www.collinsbooks.com.au.
Ensuring accuracy of the personal information we hold
We will reasonably attempt to ensure that the personal information we hold about you is accurate, up to date and complete. To assist us to do this please provide us with the correct information and inform us if your details have changed. This can be done by providing us with details of any changes to your information by fax or e-mail. Please ensure all your details are correct on your annual renewal. If we deny you access or deny a request for correction we will provide you with reasons why we have denied you access or corrected such information in the circumstances.
Collins Booksellers Privacy Policy
Due to the importance of your privacy, our Privacy Policy will be reviewed and monitored regularly. A copy is available by contacting the Privacy Officer.
Collins Booksellers Privacy Complaint Process
If you are concerned with the way Collins Booksellers has handled your personal information, please contact our Privacy Officer with your complaint. We will make available to you a privacy complaint form, which you will be required to complete and return to us. This will ensure the prompt investigation of your complaint. If we have not handled your personal information in an appropriate way we will take steps to remedy your concerns promptly.
If you are still concerned, you may contact the Privacy Commissioner.
Contacting Collins Booksellers
Contact details about Collins Booksellers are located on our home page at the "contacts" icon. You are able to access the information provided on this form by contacting our Privacy Officer on our contact numbers.
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