Collins Booksellers, Online Bookstore

Welcome to collinsbooks.com.au
Our on-line service offers the same customer service as every branch of our conventional retail outlets, plus special on-line bargains and competitions. The advantage of our online service is that we never close, and you can shop for your favourite books from home.

The first time you visit www.collinsbooks.com.au and want to order a book, we create your Customer Account. You enter your personal information (name, address, phone, email address.) only once and then every time you return to the site to make a purchase, all you have to do is enter your account name and password. We retrieve all your personal information from our database. For safety reasons, you must enter credit card information each time you visit.

To make it easy to return to www.collinsbooks.com.au, we suggest you bookmark our site..

To navigate our help desk, scroll down the page, if you can’t find what you are looking for, we can be contacted at:

Book Order or Query:
E-mail: websales@collinsbooks.com.au
Sydney Phone: +61 2 8197 1427 (8am-5pm Mon-Fri AEST)
Sydney Fax: +61 2 8905 9590
Please quote your Transaction Reference Number where possible.

Technical Query:
E-mail: webmaster@collinsbooks.com.au
Sydney Phone: +61 2 8197 1427 (8am-5pm Mon-Fri AEST)
Sydney Fax: +61 2 8905 9590

General Comments:
Collins Booksellers Pty Limited
Level 2, 86 Bourke St, Melbourne , VICTORIA, 3000, AUSTRALIA
Melbourne Phone: +61 3 9654 7400
Melbourne Fax: +61 3 9654 7600

How to Order

While you are shopping you can review your purchases at any time by clicking on View Your Bag.

Once you have finished shopping, proceed through to our checkout. You will be offered a choice of payment options. Secure Socket Layer encryption ensures a safe shopping environment, so if you are happy to enter your credit card details on-line click on Secure Order. You will then be asked to complete your address details and to indicate whether you would like your purchase gift wrapped and sent with a special message. At this stage, you will still have the opportunity to cancel your order or to continue to the final payment part of the check-out procedure.

When you continue you will see an Order Summary on your screen giving you the full details of your order and indicating the shipping charges which we have added now we know where your parcel is to be sent. If you are happy with all the details set out in this order summary you should click on Complete Order button to continue. Your order will then be assigned an order number that you should retain for your records.

Gift Certificates

To send a gift certificate by email, simply click on the gift certificates icon on the right hand side of the home page.

If you purchased a gift certificate through www.giftvouchers.com, please email us at websales@collinsbooks.com.au with details of the certificate or phone us at +61 2 8197 1427 and we will gladly process your gift certificate.

Postage/Packing Rates

As explained above, postage and packing are charged in addition to the retail total of your order once we know where your parcel is to be sent. Postage/packing rates are displayed whenever you browse a title – simply click on the “View Shipping Options and Rates” button.

Orders are shipped via Australia Post Parcel Post within Australia and by Australia Post Economy Air for overseas, unless express shipping arrangements are made.

Availability and Shipping

Normal shipping times are displayed against every title and can vary per title because titles are procured from various sources. Shipping times displayed can vary where an order contains multiple items. If your order includes multiple items, we will endeavour to ship to you in one consignment but in order to expedite shipping to you, multiple orders may be shipped in parts. Where this occurs, you will not be charged additional shipping charges.

It is common practice that when Australia Post delivers to your home, if you happen to be out they will leave you a note informing you of pick-up details from the nearest post office. This happens because there are so many things that can happen to a package left outside - the weather can affect it or it could be stolen etc. For this reason you may wish to consider having your order sent to your work address.

Please note that availability may be affected by publisher supplies and cannot be guaranteed. Bulk orders of 5 or more for an individual title are subject to confirmation.

We regret that orders placed on-line cannot be collected from Collins Booksellers branches. All on-line orders will be despatched as soon as possible to your nominated delivery address.

Checking the Progress of Your Order

Immediately upon receiving your order we will e-mail you an acknowledgement confirming that your order has been received and is in process. Finally, you will be advised when your order has been despatched.

At any time after placing your order, you can visit collinsbooks.com.au and click on My Order Status to view the latest update.

Cancelling Orders

Price and Availability

All orders are subject to price and availability confirmation. If prices change, we will contact you prior to finalization of your order. Your credit card will not be charged until your order is shipped.

Payment by Cheque

We happily accept cheques if you prefer this means of payment. However please be aware that books will not be despatched until cheques have been received and cleared which may take several days. Your cheque for the total amount of your order (including postage) should be made payable to Collins Booksellers and forwarded to:

Returns

You may return books that remain in mint condition within two weeks of receipt. Books with CD-ROMS or disks CANNOT be returned once the seals on these items have been broken. Purchases from collinsbooks.com.au must only be returned to the address below, not to our retail branches. Please ensure books are well packed to prevent damage - preferably in the original packaging and that the original packing slip is enclosed. Please address your package to:

All returns will be issued an online credit voucher (emailed to the email address on your order) which can be redeemed against any future purchases. The original postage/packing charges will be deducted from the credited amount unless we, at collinsbooks.com.au, have made an error.

Credit Card Security

It is of vital importance to us that you can be completely confident that your credit card details are secure when you shop at collinsbooks.com.au. For that reason, our secure server uses a Secure Socket Layer (SSL) protocol which encrypts the information in your order when it is transmitted on collinsbooks.com.au.More info

GST (Goods and Services Tax)

Customs, Duties, and Taxes for Overseas Orders

You are responsible for assuring that the product can be lawfully imported to the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Cannot Find a Particular Book?

Should you be searching for a title on our site that you cannot find, please don't give up! As long as you have a few details of the book such as title, author and/or ISBN (of course, the more details the better), we can help you find it. E-mail us at websales@collinsbooks.com.au with the details and we will get to work looking for you. We will advise you of the availability, price and expected delivery time and you may then contact us to order the book if you wish.

Be assured that we keep all personal information submitted to us in the strictest confidence. We do not rent or sell your name, address, credit card information or personal information to any third party without your permission, except where required by law. More info

Retail Stores

Each Collins Booksellers store maintains its own individual stock range. Whilst all the titles listed on the web pages and in our database may not all be on the shelves of our traditional stores, most titles can be ordered through our retail stores. Take a look at our store location page and contact the store nearest to you. Please remember that orders placed on-line cannot be collected from or returned to our traditional retail stores.

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