The Moments That Matter

by Kristin Widun

Publisher: Kristin Widun

Publication Date: May 11, 2015

ISBN: 9781301341160

Binding: Kobo eBook

Availability: eBook

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Customer service – what image do you conjure up when asked to comment on this subject? Do you picture a positive encounter you experienced, or do you only see negativity – too many bad examples of poor customer service to count! Why have we become a society that has learned to settle with mediocrity? Have we just gotten tired of the fight? Customer service is more than just merely completing a job task, it is providing guests with those special moments that leave a lasting impact.