Terms And Conditions

Welcome to collinsbooks.com.au

Our on-line service offers the same customer service as every branch of our conventional retail outlets, plus special on-line bargains and competitions. The advantage of our online service is that we never close, and you can shop for your favourite books from home.

The first time you visit www.collinsbooks.com.au and want to order a book, we create your customer account. You enter your personal information (name, address, phone, email address) only once and then every time you return to the site to make a purchase, all you have to do is enter your account name and password. We retrieve all your personal information from our database. For security reasons, you must enter credit card information each time you visit.

To make it easy to return to www.collinsbooks.com.au, we suggest you bookmark our site.

All queries and comments:

Collins Booksellers Pty Limited

Level 2, 86 Bourke St, Melbourne , VICTORIA, 3000, AUSTRALIA
E-Mail: websales@collinsbooks.com.au
Phone: +61 3 9654 7400
Fax: +61 3 9654 7600

Collins Booksellers Gift Card Terms of Use
  1. Introduction
    • These Terms and Conditions of Use apply to all Gift Cards issued by Collins Booksellers Franchising Pty Ltd (ABN 30 127 821 961)
    • Your purchase, redemption and general use of a Collins Booksellers gift card is subject to the following terms and conditions. Any use or attempted use of a Collins Booksellers gift card and / or the Collins Booksellers gift card websites constitutes acceptance of these terms and conditions. Please read them carefully.
  2. Definitions
    • "PIN" means the 4-digit PIN printed on the back of the Gift Card.
    • "Collins Booksellers" means Collins Booksellers Franchising Pty Ltd (ABN 30 127 821 961)
    • "Gift Card" means the gift card that you have purchased or received.
    • "Remaining Gift Card Value" means, at any time, that portion of the initial value loaded onto your Gift Card which is unspent which and can be accessed by using the Gift Card in accordance with these Terms of Use.
    • "We, our or us", the "Collins Booksellers gift card website" and "Collins Booksellers" means Collins Booksellers Franchising Pty Ltd (ABN 30 127 821 961) and includes its related companies, directors, employees and agents;
    • A reference to "you" or "your" is a reference to the person who is in possession of the Gift Card at the relevant time for the purposes of these Terms of Use and Conditions, or who authorises another person to do something with or to the Gift Card on their behalf.
  3. Gift Card Redemption & Exclusions
    1. Redemption
      • Except for the exclusions listed in paragraph 3.2 (Exclusions) below, once loaded with value your Gift Card may be redeemed for purchases at all Collins Booksellers Stores in Australia. A current list of Collins Booksellers Stores can be found here: http://collinsbooks.com.au/storelocator Except for the exclusions listed in paragraph 3.2 (Exclusions) below, once loaded with value your Gift Card may be redeemed for purchases at all Collins Booksellers Stores in Australia. A current list of Collins Booksellers Stores can be found here: http://collinsbooks.com.au/storelocator
      • If the purchase exceeds the available Gift Card amount, the balance must be paid by other available payment options. The Gift Card must be redeemed within the validity period.
    2. Exclusions
      • The following are the exclusions applicable to the redemption of your Gift Card:
        1. bill payments, including credit card accounts, and store accounts
        2. Gift Cards cannot be used to purchase Gift Cards or other tender;
  4. How to load value onto your Gift Card
    1. In store Gift Card purchases
      • Present the Gift Card to our point of sale operator. Check that the Gift Card has not been removed from the cardboard carrier and that the scratch panel on the back of the Gift Card has not been tampered with or removed. If it has been tampered with or removed, give the Gift Card to our point of sale operator to be destroyed and select a new one.
      • Nominate the value you wish to be loaded on the Gift Card. A minimum of $5.00 and a maximum of $500.00 can be loaded on each Gift Card in-store.
    2. Online Gift Card purchases
      • Gift Cards that are purchased from the Collins Booksellers Gift Card website are pre-loaded and activated in accordance with our Collins Booksellers Gift Card Website Terms and Conditions and the Collins Booksellers Privacy Policy. Purchase of Collins Booksellers Gift Cards online constitutes acceptance of the terms and conditions.
      • A minimum of $5.00 and a maximum of $500.00 can be loaded on each Gift Card online.
    3. All Gift Cards
      • Pay for your Gift Card value with the tender of your choice (other than a Gift Card). The transaction will be completed when the Gift Card is activated and loaded with value.
      • Gift cards are not reloadable. No change will be given.
  5. Using your Gift Card
    1. Making a purchase with your Gift Card
      • Present your Gift Card at the point of sale at a participating Collins Booksellers store with the merchandise that you wish to purchase using that Gift Card. Our point of sale operator will scan your Gift Card and then enter the PIN into the pin pad. The transaction will be completed when the balance has reduced on your Gift Card.
      • No change will be given for any Remaining Gift Card Value. The Remaining Gift Card Value may be used in whole or part against future purchases until the Gift Card expires.
      • You agree that we can reduce the Remaining Gift Card Value by the value of all purchases of goods and services that are authorised by you. Transactions are authorised by you by:
        1. scanning your Gift Card and entering your PIN, or allowing an operator or other person to do so, at the point of sale; or
        2. giving us details of the Gift Card and authorising the transaction in some other way approved by us.
      • When you authorise a transaction:
        1. scanning your Gift Card and entering your PIN, or allowing an operator or other person to do so, at the point of sale; or
        2. giving us details of the Gift Card and authorising the transaction in some other way approved by us.
    2. Purchases exceeding the Remaining Gift Card Value
      • Your Gift Card may only be used to make purchases up to the initial Gift Card value or the Remaining Gift Card Value. If you wish to make a purchase for an amount that exceeds the Gift Card value or the Remaining Gift Card Value, you must pay the excess using another payment method.
    3. Exchanging items purchased with a Gift Card
      • Goods that are purchased solely, or in part with a Gift Card may be exchanged or returned subject to Collins Booksellers’ exchange and returns policy. Collins Booksellers has the discretion to refund the payment provided on to your original gift card, or may issue you with a new gift card as part of the refund.
      • Exchanges or refunds for change of mind cannot be offered for:
        • Gift cards and vouchers;
        • Other products advertised as being non-refundable for change of mind.
      • See Collins Booksellers exchange and returns policy on CollinsBooks.com.au for more details.
    4. No cash advances
      • Gift Cards are not legal tender, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your Gift Card, redeem your Gift Card for cash or receive any portion of the Remaining Gift Card Value in cash.
    5. Checking your Gift Card balance, expiry date and transaction history
      • You can check your Gift Card balance and expiry date at any time in-store at check-out of participating stores, or by calling 1300 554 268 or visiting www.collinsbooks.com.au/giftcards. For balance enquiries by phone or online, you will be required to enter both the Gift Card number (the 18 digit number on the back of the Gift Card) and PIN on your Gift Card prior to getting access to the Gift Card information.
    6. Gift Card Exchanges
      • You cannot exchange your Gift Card for a different denomination, design or type of Gift Card or for another tender, cash or discount.
    7. Non-Participating Stores
      • From time to time, particular Collins Booksellers stores may not be able to sell, activate or receive payment by Collins Booksellers Gift Card. In this event, please call 1300 554 268 for your nearest participating Collins Booksellers store or purchase online at www.collinsbooks.com.au.
  6. Expiry, cancellation and re-issue of Gift Cards
    1. Expiry of Gift Cards
      • Prior to the 1st of April 2018, any gift cards sold to consumers will continue to remain valid for redemption for 12 months from the date of issue. After 12 months those gift cards will expire and be non-redeemable. After the 1st of April 2018, any gift cards sold to consumers outside of the state of New South Wales will continue with the same terms and conditions as before and outlined above and continue to remain valid for use for 12 months. Any gift card sold to consumers in the state of New South Wales will now have an expiry period of 36 months from the date of issue, after such time it will be non- redeemable. Consumers purchasing e-vouchers online will be considered to be consumers located in the state of Victoria as that is the location of our online business. You should use all of the Remaining Gift Card Value before the expiry date. It is up to the cardholder to use the full value within the validity period. Any unused balance will not be refunded or credited when the Gift Card expires. Unused balances will remain the property of Collins Booksellers.
    2. Cancellation and voiding of Gift Cards
      1. Gift Cards cannot be cancelled once they are issued except if they are cancelled by Collins Booksellers at Collins Bookseller’s discretion, if their value is used or if they expire.
      2. We reserve the right to cancel and not accept any Gift Card that appears to have been defaced, mutilated, altered or tampered with in any way.
      3. Defaced, mutilated, altered, lost or stolen gift cards will not be replaced, refunded or redeemed.
      4. Collins Booksellers reserves the right to verify the identity of the bearer.
      5. We reserve the right to cancel any Gift Card, or the Gift Card program, for any reason at any time without notice. In such instances (except those set out in paragraph b and c) we will elect to provide either a refund or a replacement Gift Card at our discretion.
      6. We reserve the right to correct the balance of your Gift Card if we believe that a clerical or accounting error has occurred.
    3. Re-issue of faulty or damaged Gift Cards
      • A re-issue of faulty or damaged Gift Cards is not available unless the fault or damage to the Gift Card is proven to be a result of the production process or otherwise due to the fault of us or our agents or contractors.
  7. Lost or stolen Gift Cards
    • Treat your Gift Card like cash. Lost or stolen Gift Cards will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card.
  8. Gift Card Transactions
    • The customer is liable for all transactions on the Gift Card except to the extent to which there has been fraud or negligence by Collins Booksellers or any of its employees.
  9. Intellectual Property
    1. All material on the Gift Cards, and the Collins Booksellers and Gift Card Websites and that subsisting under it (including but not limited to text, images, data and software) is our property, or that of our suppliers, and is protected by intellectual property laws.
    2. You may not use our trade marks in connection with any product or service that is not our, in any manner that is likely to cause confusion, or in any way that disparages or discredits us.
    3. All other trademarks not owned by Collins Booksellers or its related companies that appear on this site are the property of their respective owners.
    4. You may not frame or utilise framing techniques to enclose any of our trademarks, logos or other proprietary information without our express written consent.
    5. You may not in any way commercially exploit any material obtained from the Collins Booksellers Gift Card or Collins Booksellers or Gift Card Websites.
  10. Warranties and limitations of liability
    1. To the extent permitted by law, we disclaim, without limitation, all liability for all damage, liability, costs or loss, including direct, indirect or consequential losses, however caused, in connection with your use of the Collins Booksellers Gift Card, the Collins Booksellers and Collins Booksellers Gift Card Websites or your use of or reliance upon any of the information, services or materials contained in the website or provided by the website to you.
    2. Nothing in this clause is intended to modify any non-excludable statutory rights associated with the sale of products to consumers.
  11. General
    1. In these Terms and Conditions:
      1. We, our or us, the Collins Booksellers gift card website and Collins Booksellers means Collins Booksellers Franchising Pty Ltd (ABN 30 127 821 961) and includes its related companies, directors, employees and agents;
      2. You or your means the person or customers using the gift card or gift card websites;
    2. We reserve the right to revise these Gift Card Terms of Use, our Privacy Policy and any other website terms and conditions (including but not limited to terms and conditions of purchase) simply by publishing amended Terms and Conditions (or relevant material) online. We are under no obligation to provide you with notice of updated materials.
    3. These terms shall be governed by and construed in accordance with the laws of Victoria, Australia. Any dispute under these terms shall be subject to the exclusive jurisdiction of the courts of Victoria, and you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.
    4. Any failure by Collins Booksellers to exercise or enforce any one or more of its rights under these Terms will not constitute a waiver of such rights unless such waiver is granted to you in writing.
    5. These Terms and Conditions will be interpreted so that they do not infringe any law or are not invalid. If any term infringes any law or is invalid, it will be read down so that it does not infringe any such or is not invalid. If this is not possible, the term will be severed from these Terms and Conditions without affecting the validity of the remaining terms.
    6. These Gift Card Terms of Use, Website Terms and Conditions and our Privacy Policy consist of the entire agreement between us and you as regards the subject matter.
    7. Questions regarding our Terms and Conditions, Gift Card Terms of Use Privacy Policy, or other policy related material can be directed to our support staff.

Collins Booksellers Gift Card Website General Terms and Conditions

Collins Booksellers provides you with access to the Collins Booksellers gift card website subject to the following terms and conditions. If you access, visit or shop on the Collins Booksellers gift card website, you accept these terms and conditions. Please read them carefully.

  1. Privacy
    1. Use of this site is subject to our Privacy Policy. Our Privacy Policy can be viewed here
  2. Electronic Communication
    1. By placing an order online, you consent to receiving emails from us to complete the ordering process, e.g. to confirm your order and to provide fulfillment and delivery updates.
    2. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosure and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
  3. Your account
    1. You must provide accurate and complete information about yourself when requested by a relevant form on this website.
    2. You are responsible for maintaining the confidentiality and security of your account, password and computer. All activity made under your account is your responsibility.
    3. Persons under the age of 18 may only use our website only with involvement of a parent or guardian.
    4. You agree to indemnify Collins Booksellers from any loss or damage to Collins Booksellers arising from your use of the Collins Booksellers gift card website, any breach by you of these terms and conditions of use, or a claim that your use of this website infringes any intellectual property rights of any third party or is defamatory.
  4. Placing of Orders
    1. In certain circumstances, we may need to reject your order, including but not limited to where the requested product is not available, for suspected fraud reasons or if there is an error in the price or the product description posted on the Site.
    2. If we reject an order placed through the Site, we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.
    3. Each order placed for products through the Site that we accept results in a separate binding agreement between you and us for the supply of those products. For each order accepted by us, we will supply the products in that order to you in accordance with these terms and conditions and send you an email confirmation of that order.
  5. Delivery of Products
    1. After ordering online, you will receive an email confirmation from Collins Booksellers containing your order number and details of your order. However, on account of the nature of the internet we cannot guarantee receipt. Please add the Collins Booksellers gift card email address in your contact address book to ensure emails are not sent to junk mail or blocked by your fire wall.
    2. Australia Post delivers our products via standard post.
    3. You may receive multiple deliveries for your order and these are described at the point of checkout.
    4. The delivery fee for your order depends on the option chosen at checkout.
    5. You acknowledge and agree that any person at the Delivery Address who receives the Products is authorised by you to receive your order.
    6. If no-one is available to collect your order at the time that is delivered, Australia Post will leave written instructions on how you can collect your order from the nearest Post Office.
  6. Payment Methods
    1. We accept most major credit cards including Visa and MasterCard. Please note that we do not accept international credit cards online.
    2. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order.
    3. Your credit card will be billed as soon as your order is placed and you will be emailed an order confirmation email as soon as you complete your online order. This is done to protect the security of your credit card details, as we do not store your card details at any point. In the event that we cannot fulfill your order or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.
  7. Access
    1. We grant you a limited license to access this site for personal use. You may not modify, copy or otherwise deal with it without our express written consent.
    2. We reserve the right to suspend or deny your access to any or all of the pages on the Collins Booksellers gift card website. We will not be liable to you or any other party for termination of access to the site.
    3. We reserve the right to temporarily or permanently interrupt or disable some or all services on the Collins Booksellers gift card website at any time.
  8. Intellectual Property
    1. All material on site and that subsisting under it (including but not limited to text, images, data and software) is our property, or that of our suppliers, and is protected by intellectual property laws.
    2. You may not use our trade marks in connection with any product or service that is not our, in any manner that is likely to cause confusion, or in any way that disparages or discredits us.
    3. All other trademarks not owned by Collins Booksellers or its related companies that appear on this site are the property of their respective owners.
    4. You may not frame or utilise framing techniques to enclose any of our trademarks, logos or other proprietary information without our express written consent.
    5. You may not in any way commercially exploit any material obtained from the Collins Booksellers gift card website.
  9. Warranties and limitations of liability
    1. This website is provided "as is" and Collins Booksellers excludes all warranties of any kind to the fullest extent permissible by law. Collins Booksellers does not guarantee the accuracy or completeness of the website, any information or content on it, or that it is free of defects or viruses.
    2. To the extent permitted by law, we disclaim, without limitation, all liability for all damage, liability, costs or loss, including direct, indirect or consequential losses, however caused, in connection with your use of this website or your use of or reliance upon any of the information, services or materials contained in the website or provided by the website to you.
    3. Nothing in this clause is intended to modify any non-excludable statutory rights associated with the sale of products to consumers.
  10. General
      1. We, our or us, the Collins Booksellers gift card website and Collins Booksellers means Collins Booksellers Franchising Pty Ltd (ABN 30 127 821 961) and includes its related companies, directors, employees and agents;
      2. You or your means the person or customers using the website;
      3. We reserve the right to revise these Terms and Conditions, our Privacy Policy and any other website terms and conditions (including but not limited to terms and conditions of purchase) simply by publishing amended Terms and Conditions (or relevant material) online. We are under no obligation to provide you with notice of updated materials.
      4. These terms shall be governed by and construed in accordance with the laws of Victoria, Australia. Any dispute under these terms shall be subject to the exclusive jurisdiction of the courts of Victoria, and you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.
      5. Any failure by Collins Booksellers to exercise or enforce any one or more of its rights under these Terms will not constitute a waiver of such rights unless such waiver is granted to you in writing.
      6. These Terms and Conditions will be interpreted so that they do not infringe any law or are not invalid. If any term infringes any law or is invalid, it will be read down so that it does not infringe any such or is not invalid. If this is not possible, the term will be severed from these Terms and Conditions without affecting the validity of the remaining terms.
      7. These Terms and Conditions, Gift Card Terms of Use and our Privacy Policy consist of the entire agreement between us and you as regards the subject matter.
      8. Questions regarding our Terms and Conditions, Gift Card Terms of Use, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the menu.

Collins Booksellers - Free Shipping Promotion

Collins Booksellers may offer a shipping promotion from time to time and when offered, the terms will be displayed on the home page of www.collinsbooks.com.au.

Any shipping promotion offered by Collins Booksellers shall be calculated on the net price of the customer order after application of all other promotions, if any, but before shipping charges.


Collins Booksellers - WIN EVERY BOOK IN THE CHRISTMAS READING GUIDE 2018 - TERMS AND CONDITIONS
Promotion
  1. These Terms and Conditions relate to the "Win Every Book in the Christmas Reading Guide 2018" promotion. Information on how to enter and prize details form part of these conditions. Entry into the Promotion is deemed acceptance of these Terms and Conditions.
  2. The promoter is Collins Booksellers Franchising Pty Ltd (ABN 30 127 821 961) of Level 2, 86 Bourke Street, Melbourne, Victoria, 3000
  3. The Promotion commences at 12pm 5th of November 2018 (AEST) and concludes at midnight on 31st of December 2018 (AEST)
Entry and eligibility
  1. Entry is open to all Australian residents who have satisfied the requirements set out below
  2. Management, employees and contractors of the Promoter and their immediate families, and franchisees, and management, employees and contractors of franchisees and their immediate families are not eligible to enter this Promotion. Immediate family means any of the following: spouse, ex-spouse, de facto spouse, child or step child (whether natural or by adoption), parent, step parent, grandparent, step grandparent, uncle, aunt, niece, nephew, brother, sister, step brother, step sister or first cousin.
  3. To be eligible to enter the Promotion, Entrants must, during the Promotion Period:
    1. correctly complete the entry form found in each of the Collins Booksellers Franchising Pty Ltd stores; and
    2. submit their correctly completed entry form in person at any Collins Booksellers store, during the Promotion Period.
  4. Entrants are only permitted to enter the Promotion once. Entrants are not permitted to enter the Promotion at multiple Stores. Multiple entries from a single Entrant will be disqualified.
  5. Late, incomplete or illegible entries will be deemed invalid. Any contact details entered incorrectly on an entry form will invalidate that entry. The Promoter takes no responsibility for any delays or failures in any telecommunications service or equipment.
  6. The decision of the Promoter is final and binding on every person who participates in the Promotion and no correspondence will be entered into. The Promoter reserves the right to disqualify an Entrant in the event that he/she has submitted an entry not in accordance with these Terms and Conditions.
Prize
  1. The Prize consists of every book advertised in the Catalogue, consisting of 378 books with an average sale price of $32.32 for a total value of AUD $12,218.16.
  2. If the Prize is not taken when offered, it will be forfeited and is not redeemable for cash. The Prize is not exchangeable, transferable or redeemable for cash.
  3. If the Prize, or any component of the Prize, is unavailable for any reason, the Promoter reserves the right to provide a substitute of equal monetary value, and the Winner will be notified accordingly.
Winners
  1. The Winner will be determined by the Promoter by 12.00pm on 31st January 2019 (AEST) at Level 2, 86 Bourke Street, Melbourne, VIC, 3000 and the Winner will be notified by email and telephone on or before 5:00pm 4th of February 2019 using the details provided on the winning entry form. The results of the competition will be published in The Australian newspaper on the 14th of February 2019.
  2. If the Winner wishes to claim the Prize, he or she must confirm this fact and his or her eligibility to win under these Terms and Conditions within three (3) month of the Notification date. In the event that the Prize is not claimed, the Prize will be forfeited and the Promoter will determine a new Winner pursuant to clause 7.
  3. The Promoter will arrange for the Prize to be delivered to the Winner's address provided on the entry form, or any alternative address notified by the Winner to the Promoter in writing to which the Promoter agrees. Property and risk in and to the Prize will pass to the Winner on the Prize being passed to the carrier for delivery to the Winner, and the Promoter will not be responsible for any damage or loss to the Prize after that time.
Consents
  1. By entering into this Promotion, each Entrant (including, but not only, the Winners) acknowledges and consents to the publication of his/her name, photograph and entry by the Promoter in any media (including, but not only, the Promoter's website), throughout the world, for any purpose and without restriction, in perpetuity. All intellectual property rights in all entries vest in the Promoter at the time of entry.
  2. By entering into this Promotion, each Entrant (including, but not only, the Winners) acknowledges and consents to receiving email communications from the Promoter from time to time, including marketing and promotional material, unless the Entrant notifies the Promoter by email that he or she no longer wishes to receive email communications.
General
  1. If the Promotion cannot, for any reason, be conducted as anticipated, the Promoter reserves the right in its sole discretion, to the fullest extent permitted by law, to modify, suspend, or cancel the Promotion.
  2. To the extent permitted by law, the Promoter (including its officers, contractors, employees, agents and representatives) is not liable for any loss (including loss of opportunity), damage (including, but not limited to, direct, indirect or consequential loss), cost, expense or claim arising from or in relation to the Promotion, any entry or Prize that is late, lost, altered, damaged or misdirected, or the use of a Prize.
  3. These Terms and Conditions constitute the entire agreement between the parties regarding the matters set out in it. The laws applicable in Victoria govern this deed and the parties submit to the non-exclusive jurisdiction of the courts of Victoria and any courts competent to hear appeals from those courts.