185 books (10 pages) in this category

(Re)Consider your Service Value Proposition

How to create more value for the customers, employees and owners of service organisations

by Andrew Manning

<p>Services form the largest parts of most developed economies, and a growing part of emerging economies too. And all organisations contain in-house service teams and departments. So, this book is relevant to you, whatever, or wherever, your ...

ISBN: 9781911079934

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7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience

by Scott McKain

<h4>Inspired by the Ideas and Insight of Taxi Terry…The Best Guide to Customer Service You Will Ever Read</h4> <p>No matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially ...

ISBN: 9780071822213

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99 domains for your next project

Luke Abe's 99 domains for your next project, #3

by Luke Abe

<p data-version="1.1">Domain names are an important part of any online project. So if you are wondering what to name your next blog, website, or app, Luke Abe's 99 domains for your next project may just be for you.</p><p>There is a selection of ...

ISBN: 9781519986474

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A Healthcare Solution

A Patient-Centered, Resource Management Perspective

by Mark A. Vonderembse & David D. Dobrzykowski

<p>The evidence is undeniable. By any measure, the US spends more on healthcare than any other country in the world, yet its health outcomes as measure by longevity are in the bottom half among developed countries, and its health-related quality

ISBN: 9781315350752

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$82.38

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A Leadership Journey in Health Care: Virginia Mason's Story

by Kenney, Charles

<P>Since adapting the principles of the Toyota Production System to health care in 2002, Virginia Mason Health System has made enormous leaps forward in quality, safety, patient experience of care, and affordability. It has achieved world-class ...

ISBN: 9781482299694

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A Public Health Strategy for Living, Aging and Dying in Solidarity

Designing Elder-Centered and Palliative Systems of Care, Environments, Services and Supports

by Mary Beth Morrissey, Melissa Lang & Barney Newman

<p>With more people living longer lives, there is increased importance in the health care industry on improving services for the elderly. This comprehensive book gives an expert overview of the topics and challenges, along with imperative ...

ISBN: 9781315350615

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$206.00

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Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience

by Plsek, Paul E.

<P>Virginia Mason Medical Center (VMMC) was one of the first health care organizations to implement Lean and its methodologies. Other organizations have followed VMMC's lead, but this world class organization still leads in the utilization of ...

ISBN: 9781482203844

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Accountable: The Baylor Scott & White Quality Alliance Accountable Care Journey

by Couch, MD, MMM, FAAFP, Carl

<P>While many health care organizations need to improve health care quality and lower costs, most lack specific strategies and tactics for implementing these changes. Baylor Scott &amp; White Health has established and continues to develop an ...

ISBN: 9781498743358

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Achieving Safe Health Care: Delivery of Safe Patient Care at Baylor Scott & White Health

by Compton, Jan

<P><EM>Winner of a 2016 Shingo Research and Professional Publication Award!</EM></P> <P>A recent article published in the <I>Journal of Patient Safety</I> estimated that more than 400,000 lives are lost each year due to preventable patient ...

ISBN: 9781498732406

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Actionable Intelligence in Healthcare

by Amanda Dawson & Jay Liebowitz

<p>This book shows healthcare professionals how to turn data points into meaningful knowledge upon which they can take effective action. Actionable intelligence can take many forms, from informing health policymakers on e?ective strategies for ...

ISBN: 9781351803663

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$151.07

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Advanced ICD-10 for Physicians Including Worker’s Compensation and Personal Injury

by Eugene Fukumoto

<p>ICD-10 is the 10th revision of the International Statistical Classification of Diseases and Related Health Problems (ICD), a medical classification list by the World Health Organization. It contains codes for diseases, signs and symptoms, ...

ISBN: 9781315317328

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$235.43

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An Introduction to Nursing Informatics: Evolution and Innovation

by Houston, Sue

This book is the ideal gateway to all the professional possibilities this continuously evolving discipline has to offer. Describing the evolution of nursing informatics from its origins to current practice in today's complex, diverse healthcare ...

ISBN: 9781498757515

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$106.32

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Analyzing Form, Function, and Financing of the U.S. Health Care System

by Duston, Paula Stamps

<P><STRONG>Analyzing Form, Function, and Financing of the U.S. Health Care System</STRONG> tells the story of the U.S. health care system by using a narrative approach identifying function rather than the more common data-driven focus on ...

ISBN: 9781482236545

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$119.61

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Ayliffe's Control of Healthcare-Associated Infection Fifth Edition: A Practical Handbook

by Fraise, Adam

<P>The fifth edition of this classic text is the definitive, clinically orientated guide to a critical area within healthcare practice, full of sound, practical advice for all those involved in the control of infection in a variety of settings. ...

ISBN: 9781444113075

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$165.20

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Being a Successful Interpreter

Adding Value and Delivering Excellence

by Jonathan Downie

<p><em>Being a Successful Interpreter: Adding Value and Delivering Excellence</em> is a practice-oriented guide on the future of interpreting and the ways in which interpreters can adjust their business and professional practices for the ...

ISBN: 9781317312338

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$56.88

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Better Value Health Checks

A Practical Guide

by Nick Summerton

<p>This book explores the practical aspects of setting up and assessing the quality of health checks. It is the first book to support clinicians and managers in enhancing the value of health checks in improving health outcomes, an increasingly ...

ISBN: 9781351615150

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$49.03

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Big Book of Emergency Department Psychiatry

A Guide to Patient Centered Operational Improvement

by Yener Balan, Karen Murrell & Christopher Bryant Lentz

<p>This book focuses on the operational and clinical strategies needed to improve care of Emergency Psychiatric patients. Boarding of psychiatric patients in ED’s is recognized as a national crisis. The American College of Emergency Physicians ...

ISBN: 9781351984188

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$121.62

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Big Data and Health Analytics

by Marconi, Katherine

<P>Data availability is surpassing existing paradigms for governing, managing, analyzing, and interpreting health data. <STRONG>Big Data and Health Analytics </STRONG>provides frameworks, use cases, and examples that illustrate the role of big ...

ISBN: 9781482229257

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$104.86

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Biomedical Informatics: An Introduction to Information Systems and Software in Medicine and Health

by Lubliner, David J.

<P>Medical informatics lies at the intersection of computer science and medicine, and understanding critical aspects of both fields provides for more proficient practitioners. <STRONG>Biomedical Informatics: An Introduction to Information ...

ISBN: 9781466596214

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$146.28

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Bridging Research and Good Practices towards Patients Welfare: Proceedings of the 4th International Conference on Healthcare Ergonomics and Patient Sa

by Shih, Yuh-Chuan

<P>Ergonomics is a human-centered discipline. This is particularly true for healthcare systems and patient safety where the human's well-being will undergo critical impacts if solutions are not properly designed and practiced. Effective handling

ISBN: 9781315736280

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$209.79

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